Shipping
Policy
Shipping
Shipping
Thanks for shopping with A&I Parts Center. When your truck or trailer is down, every day it sits still costs you money, so we work to get your parts packed and on the road fast.
Here is how our shipping works. If anything below is unclear, or you are in a real bind, call us at 806-884-2745 and a real person will help you sort it out.
Getting your order out the door
Once you place an order you will get a confirmation email with your order number and the details.
We pack and ship most orders within 1 to 2 business days. During our busy stretches it can run a little longer, and we do not ship on weekends or holidays.
As soon as your order ships we will email you a tracking number so you can follow it to your door. If you got the confirmation but never got the tracking email, something is stuck on our end and we want to hear about it.
Ways we can get it to you
You will see your choices and the cost at checkout, figured on the size and weight of your parts and where they are headed. Depending on the part, you will see some mix of these:
UPS Ground
UPS 2nd Day Air
USPS Ground Advantage
USPS Priority Mail
UPS 2nd Day Air is the fastest service we offer. We do not do overnight.
These are carrier estimates, not promises. Weather, holidays and carrier delays can push them, and we will keep you posted if something is running behind.
We ship within the United States. We are not set up for international orders.
Shipping to a PO box
We can get smaller parts to a PO box through USPS. Larger and heavier items need a street address, and freight always does.
Big, heavy, and freight items
Anything that has to move by freight truck is handled by phone rather than through the cart. That covers pallets, crates, long items, and anything too big or heavy to go UPS or USPS.
Call us at 806-884-2745 and we will quote the freight, book it, and tell you what to expect when it shows up. There is a real difference in cost depending on whether you have a dock, a forklift, or need a liftgate on the truck, and that is a conversation, not a checkbox.
When a freight shipment arrives, look it over before you sign. See our returns page for why that one matters more than people expect.
Parts that say Call For Quote
Some parts on the site show a Call For Quote button instead of Add To Cart. That is not an error and it does not mean we are out.
Those are parts we sell but price by phone, usually because freight, core charges, or the exact application drive the number. Some of them are regulated products we are not able to sell straight off the shelf online.
Call 806-884-2745 or send us a note and we will get you a real number, and tell you what we can do.
More than one box
We stock across several locations, so a single order sometimes ships from more than one place and shows up in separate boxes with their own tracking numbers. Nothing is wrong, and you are not billed twice for shipping.
Chemicals, aerosols, and regulated parts
Some of what we carry is regulated, and a handful of states do not allow certain chemical products in at all. We would rather tell you that up front than take your money and have the order stop.
If a part falls in that bucket, you will see Call For Quote on it rather than Add To Cart. Give us a call and we will tell you straight whether we can get that particular part to where you are. If we cannot, we will usually know something that works instead.
Need to change or cancel
Caught something right after you ordered? Call us quick at 806-884-2745. If it has not been pulled yet we can usually fix it or cancel it and get your refund started. Once it is on a truck it becomes a return, and the returns page covers that.
Lost, or showed up beat up
If your package goes missing or arrives damaged, call us and we will make it right. Snap a couple of photos of the part and the box and we will get the carrier claim moving and a replacement or refund headed your way.
We would rather hear about it than have you decide it is not worth the call.
Frequently Asked Questions
What are the standard shipping rates and delivery timelines?
Shipping is calculated at checkout based on the size, weight, and destination of your order. We ship UPS Ground, UPS 2nd Day Air, USPS Ground Advantage, and USPS Priority Mail, and most orders leave within 1 to 2 business days (orders do not ship weekends or holidays). Delivery windows are carrier estimates, not guarantees.
How are heavy parts, bulk fluids, and hazardous items shipped?
Large, heavy, or pallet items get a custom freight quote. Call us at 806-884-2745 and we will sort out dock access, forklift, and liftgate needs with you. Regulated items like refrigerants, batteries, and some chemicals depend on where they are being shipped; if a restriction applies to your address, it will show at checkout, or call us and we will check.
Do you offer international shipping or delivery to Alaska and Hawaii?
We ship within the United States only, no international shipping. That includes Alaska and Hawaii, with shipping calculated at checkout. For large or heavy items anywhere in the US, call us at 806-884-2745 for a freight quote.
How do I receive tracking updates once my order has shipped?
You will get an email with a tracking number as soon as your order ships. Orders sometimes ship from more than one of our stores, so you may get more than one tracking number, but you are never charged extra shipping for that.
