Returns

Eligibility for Returns

The item must be unused and in the same condition you received it.
It must be in the original packaging.
A receipt, order number, or other proof of purchase is required.

Return Timeframe

You have 30 days from the date of purchase to initiate a return.
Any return request beyond 30 days from purchase will not be eligible for a refund or exchange.

Return Process

Call us at 806-688-4275 or contact us with your order number and what went wrong, so we can set the return up before you ship anything.
If a part arrives here without us knowing it is coming, we cannot match it to your order, and that delays your refund.
Once the return is approved we can email you a return label. The cost of that label comes out of your refund, unless the mistake was ours.
After we receive and inspect the item, we will let you know either way, and tell you why if we cannot accept it.

Return Shipping

If the part is fine and you simply do not need it, the return shipping is your responsibility.
The easiest way is usually to let us email you a return label and take the cost out of your refund. You are welcome to ship it back on your own account instead. Just tell us which you would rather do.
Original shipping charges are not refunded.
If something went wrong on our end, we cover the freight both ways. Call us and we will take care of you. We are not going to make you fight about a part we got wrong.

Exchange

The quickest path is a return plus a new order, so you are not waiting on one to process before the other starts.
Call us and we will line the two up together.

Non-Returnable Items

Some parts cannot come back once they have shipped or been installed.
A few cannot be returned at all, because of how they are regulated or because they were ordered specially for you.
If you are unsure about a part before you buy it, call us and we will tell you up front.

Core Returns

If you bought a part with a core charge, we refund the core once the old unit gets back to us and we confirm it is rebuildable.
Cores need to be back to us within 30 days of purchase.
Freight on a core return is your expense. If it is easier, let us send a label and we will take the cost out of the core refund. Just tell us which you would rather do.

Damaged or Defective Products

If a part arrives damaged or does not work out of the box, call us right away.
Photos of the part and the box help us move the carrier claim along faster.
We will get a replacement or a refund moving.

Freight and LTL Deliveries

Look the shipment over before you sign for it.
If the pallet or crate is damaged, note it on the delivery receipt before the driver leaves, and take a couple of photos.
Once a clean delivery receipt is signed, the freight carrier is off the hook for the damage, and it gets much harder for us to make it right.
Then call us at 806-688-4275. We will handle the claim from there.

Final Sale

Items marked as "Final Sale" cannot be returned or exchanged.

Refunds

Before we issue a refund we will ask for either photos of the part or the part itself back.
On something that arrived damaged, photos are often enough. We would rather not have you pay to ship back a part that is already broken.
Approved refunds go back to the original payment method.
Allow a few business days on your bank's end for it to show up.

Modification to the Return Policy

A&I Parts Center reserves the right to update or modify this returns policy at any time.

Initiate a Return

To start a return, call us at 806-688-4275 or Contact Us.

Frequently Asked Questions

What is the return and warranty policy?

You have 30 days from the purchase date to start a return, with the item unused and in its original packaging. Return shipping is on you for a standard return, but if we made the mistake, we cover the freight both ways. Final Sale items, installed parts, regulated products, and special orders are not returnable. For a warranty claim on a defective part, email us photos at [email protected] and tell us whether you want a refund or a replacement; we will send a return label (label cost deducted) and process it as soon as the part is back and approved.